· What are your rates?
o Answer: Multiple rates and plans, Mike Bachmann would be happy to talk with you about these plans or provide a rate.
· Do you support servers and networks?
o Answer: Yes, we support networks with single and multi-server environments. We are a Microsoft Certified Partner.
· Can you help us with email?
o Answer: We have a number of email solutions including the ability to provide email and calendaring on phones, tablets and smart devices. We are Exchange and Outlook certified experts and an Exchange Online service provider.
· Can you help us with Internet?
o Answer: Yes, we can make sure your Internet is working correctly and make recommendation on efficient Internet solution.
· Do you charge for initial visit\consultation?
o Answer: No, our initial visit is to understand your needs, issues, and challenges to provide thoughtful recommendations valuable to your company.
· Our network is old and outdated, can you help me?
o Answer: Yes, we evaluate your existing network and hardware environment and make recommendations on industry standards for your business.
· Our backup is not working or not sure if our backup is working, can you help me?
o Answer: Yes we can help, we can see if your backup is working and if not fix it or make sure you have a working backup solution.
· Do you work with Dell or HP equipment?
o Answer: Yes, we work with name brand equipment like Dell and HP and Windows based name brand equipment. We are a Dell Premier Partner.
· Do you provide any managed services?
o Answer: Yes, we provide managed services with three service level offerings (Basic, Plus, Complete).