Keson Measures IT Successes
In 1968 brothers Roy and Frank Nosek started Keson Industries, Inc. in Berwyn, Illinois. Beginning in a small office with inventory stored in an adjacent trailer, the brothers became a vital resource to professional tradespeople and contractors by providing high quality measuring and marking tools. Their idea: outstanding service was just as important as outstanding tools. Three and a half decades later, Keson is still family owned and operates in an 80,000 square foot facility in Aurora, Illinois.
Old Technology Wasn’t Measuring Up
Towards the end of 2001, Keson embarked on a technology update program. The company replaced its old DOS business application with a modern, graphical ERP application. At the same time, Keson decided to increase its manufacturing operations, and moved its headquarters from an older building to a modern facility. The computer equipment just couldn’t support the new business requirements. New servers, new workstations, and a new technology infrastructure were needed.
As demands on Keson’s technology infrastructure grew, says Aaron Nosek, Vice President, "our systems were not completely stable. We needed to upgrade hardware and improve data backup.” Keson used both in-house IT staff and other outsourcing solutions before contracting with Partners In Technology in 2005.
A Perfect Partnership
Together with Keson, Partners In Technology identified the systems vulnerabilities and prioritized needs. A two-year technology implementation plan (Partners Proactive Plan) was developed along with an IT budget.
Under this plan, Keson was assured that their network would be constantly monitored, and that downtime and instability would be minimized. On-site hours were scheduled on a regular basis to address user issues and to monitor servers and network traffic. The on-site time gives the consultants first-hand knowledge of the challenges for end users, and problems can often be fixed on the spot.
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