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Testimonials for Partners In Technology, Inc.

 

CRM Finishing

Kimberly Mantegna – Operations Manager

"If I need support, Partners In Technology is always there. They’re very responsive.”

"Through their newsletters and other customer communication, Partners In Technology keeps us well-informed to ensure we’re getting the most out of our technology investment.”

"I have nothing but high praise for the folks at Partners In Technology. Their consultants are tenacious and always make sure we have what we need.”

"Sage 100 ERP has been so easy to learn. I love the drill down capability which is a tremendous time-saver. I don’t have to close out of one application to get into another. I just drill down and drill around to anywhere I need to go.”

"The reports are fantastic and so easy to customize. I can modify reports to meet our customer’s needs without having to run to the IT department every day.”

"Our old system was like a caveman compared to Sage 100 ERP”

"The integrated quoting feature of Sage 100 ERP is extremely important for a business like ours. We’re quoting 5 to 10 new jobs daily and saving a few hours every week when compared to our old system.”

 


Luxury Bath

Crista Warwick - Finance Manager

 

"Partners In Technology is proactive in making sure our needs are met. They keep us well-informed about business and technology and always offer new ideas. They go above and beyond and don’t just sit around waiting for me to call.”

"Partners In Technology made sure we were totally comfortable with how OUR COMPANY would look on Sage 200 ERP before we went live. They showed us how our orders would work, our pick sheets would look, everything!”

"When I call Partners In Technology, I don’t have to mention which company I’m with because they know me by first name. It’s kinda fun!”

"Partners In Technology is more than just our software provider. They’re our one-stop for all computer needs including IT, hardware, and network support.”

"Partners In Technology is proactive in making sure our needs are met. They keep us well-informed about business and technology and always offer new ideas. They go above and beyond and don’t just sit around waiting for me to call.”

On Sage 200:

"Inventory is so much easier to manage with Sage 200 and I really love the customizable buttons that allow me to run my most frequent tasks and reports with just one click.”

"We love our (Sage 200) Work Order! It incorporates all of our costs, how long it takes to make a product, and where things are at in the process.”

"With our old system, we weren’t able to capture overhead costs accurately. But with Sage 200 ERP, we have total control over all costs and have more complete information that helps us make better decisions.”

"The longer we’ve used Sage 200 ERP, the more we’ve learned about its features which have helped us standardize operating procedures and become more efficient.”

"The Sage 200 Credit Card Processing module has eliminated all the manual and duplicate data we were entering before. In fact, I’m saving about 1 hour every day because 90% of our business is done by credit card.”

 


Selected Independent Funeral Homes

Robert J. Paterkiewicz – Executive Director and CEO


"Partners In Technology delivers a triple play of Sage 100 ERP support, IT maintenance, and operational assistance that has us covered across all areas of our business."

"With the 3-pronged approach that we get from Partners In Technology, we enjoy a wide range of technology support services for less than we’d pay a full-time IT guy."

"When I started with SIFH, I was apprehensive when I learned they did NOT have a full-time IT person. But my experience with Partners In Technology has put those concerns to rest. They’re always available, extremely knowledgeable, and easy to work with."

"Partners In Technology is my 'IT Guy' … I treat my relationship with them like a staff position and it works great."

"Even though we’re small, we get plenty of attention. I’m sure we’re not one of their biggest clients, but Partners In Technology treats us like we are."

"I have no need for a full-time, 24 x7 IT person. Partners In Technology comes to the office twice a month, troubleshoots our software, performs routine maintenance of the server, backs up our data, and help us plan ahead with hardware recommendations and upgrades."

"The staff at Partners In Technology is very positive, easy to work with, and takes time to evaluate our needs before making recommendations or presenting a solution."

"On more than one occasion, I found myself on the road and in need of support at 8 or 9 in the evening. I reached out to Partners In Technology and they had me up and running again quickly."

 


Yingliu Casting and Machine

 

Background

Yingliu is an import and warehouse management company working with customers in the gas and refinery industry. They were relying on Excel spreadsheets to manage inventory and QuickBooks for accounting. According to Mei McKee, "As we grew and took on new customers, we got to a point where we could barely manage the business with all the manual processes and spreadsheets."

Challenge

Yingliu provides critical inventory support and logistics for some very large customers. "Our customers rely on us to provide inventory updates and safety stock to support the projects they're working on," says McKee. She adds, "It would take 2 to 3 days to run a single inventory report for a customer because we had to log into their system and merge their data with our own spreadsheets before we could piece together the report they needed." Yingliu wanted to improve efficiency and have access to tools for better inventory reporting and forecasting – particularly important given the long lead time of their overseas supply chain.

The Approach

Yingliu's CPA recommended Sage 100 ERP and Partners In Technology. McKee explains, "Partners In Technology came out to our office, analyzed our business, and presented a very clear solution to our challenges using Sage 100 ERP as the backbone." She adds, "Some of the software companies we talked to used a lot of technical language that was confusing and difficult to understand. On the contrary, the folks at Partners In Technology are personable, easy to talk to, and have a gift for communicating complex technology solutions in plain English and in a way that's easy to understand."

Regarding her evaluation of Sage 100 ERP, McKee states, "I liked the fact that Sage 100 ERP provides a broad, scalable system that we can grow into and isn't just a pre-packaged product with a bunch of features we don't need. It was all about our ability to choose only with what we needed now and grow into additional features and modules of Sage 100 ERP when we were ready. And I credit Partners In Technology for showing us how that could be accomplished."

The Results

Today, Yingliu has better control and visibility of their entire business operation. They've improved cash flow with more timely and accurate accounts receivable and accounts payable processing. McKee says, "There are fewer mistake and customer inquiries which means we get paid more quickly." Inventory reports are more detailed, accessible, and accurate. "That same inventory report that took me 2 to 3 days merging data in spreadsheets now takes 10 minutes with just a few clicks," proclaims McKee. In addition, Partners In Technology configured user profiles within Sage 100 ERP with security rights that closely match specific job descriptions which provides proper controls, helps minimize mistakes, and protects sensitive system data. McKee adds, "That level of security simply wasn't available in QuickBooks."

In closing, McKee says, "Whenever I talk to peers in my industry about their struggles with spreadsheets and inefficiency, I can't help but share my fantastic experience with Partners In Technology and Sage 100 ERP. I'm grateful for the handful of wonderful people at Partners In Technology and for the difference they've made in our business." Continuing, she says, "They delivered on the promise they made during our first meeting and continue to impress me today. Their ongoing support has been fantastic and they always return a quick response when we have questions about the system. And I really like the fact that they're local and available to come onsite when needed. Maybe I'm old-fashioned, but I prefer to work with my business partners face-to-face and with Partners In Technology, I have that luxury."

Testimonials

"Partners In Technology came out to our office, analyzed our business, and presented a very clear solution to our challenges using Sage 100 ERP as the backbone."

"The folks at Partners In Technology are personable, easy to talk to, and have a gift for communicating complex technology solutions in plain English and in a way that's easy to understand."

"I liked the fact that Sage 100 ERP provides a broad, scalable system that we can grow into and isn't just a pre-packaged product with a bunch of features we don't need."

"I credit Partners In Technology for showing us how we could choose only with what we needed now and grow into additional features of Sage 100 ERP when we were ready."

"That same inventory report that took me 2 to 3 days merging data in spreadsheets now takes 10 minutes with just a few clicks."

"Whenever I talk to peers in my industry about their struggles with spreadsheets and inefficiency, I can't help but share my fantastic experience with Partners In Technology and Sage 100 ERP. I'm grateful for the handful of wonderful people at Partners In Technology and for the difference they've made in our business."

"Maybe I'm old-fashioned, but I prefer to work with my business partners face-to-face and with Partners In Technology, I have that luxury."

 


Ash Equipment Co.

Denise Petitti, Co-Owner and VP of Finance

 

Background

Ash Equipment Company has been in business since 1965 and is a leading supplier of heating, sensing and process control solutions.

The Challenge

Ash Equipment was running their business on an old AS400-based distribution software application. It was very difficult to use, cumbersome to navigate, and hadn’t been upgraded in over 8 years. Denise Petitti, Co-Owner and VP of Finance recalls, "We became accustomed to adjusting our processes to the old software over the years. But one day when I was training a new employee, it’s like a light came on and I discovered just how difficult our software was to use. We had to click through several times to skip screens and functions that our company didn’t even use. I realized that it was a huge waste of time and I figured there had to be a better way."

To make matters worse, Ash Equipment was running 3 separate systems. One for sales and customer management, another for accounting and inventory control, and a third for shipping. Denise adds, "Anytime we got a new customer, we had to type their information into all 3 systems. After a while, changes that were made to a customer account in one system didn’t necessarily get updated in the other 2 so our data was inconsistent."

The Approach

To replace their old accounting system, Ash Equipment evaluated popular software like QuickBooks and Peachtree only to discover that they couldn’t handle the volume of sales, customer, and inventory data that Ash Equipment needed to track and report on.

Denise was subsequently referred to Partners In Technology in Wheaton, IL. She explains, "The folks from Partners In Technology came out to our office and I was immediately impressed by how knowledgeable, friendly and positive they were. They didn’t seem focused on how much we were willing to spend like some of the other vendors we spoke to. Instead, they listened, analyzed our challenges, and focused on helping us find the right solution." That solution turned out to be Sage MAS 90. Denise adds, "They clearly explained how they would address our challenges and gave me confidence that they could help."

Regarding her opinion of Sage 100 ERP, Denise states, "I liked the fact that Sage 100 ERP was already integrated with Act! and could easily be integrated with our UPS shipping software so we could enter data one time and it would be available and consistent throughout all 3 systems."

The Results

"Sage 100 ERP is so easy to use and Partners In Technology has helped transform us into an organization that’s far more efficient," states Denise. "We’ve eliminated the duplicate data entry that slowed us down previously and new employees take to it quickly." In fact, Denise recalls hiring a college student intern for data entry after an employee left the company unexpectedly. After just 1 week, the intern noted that Sage MAS 90 was easier to learn than any other accounting system she had used. According to Denise, "With the efficiency of Sage MAS 90, we now run our accounting department with 1 less person."

Ash Equipment has recently trained 3 new employees on Sage 100 ERP and it has been a breeze. Denise notes, "I can’t imagine training 3 new people on the old software. I’d be putting in 12 to 14 hour days."

With the integration between Act! and Sage MAS 90, salespeople can deliver better customer service and quickly answer questions about inventory availability, pricing, and recent purchases right from Act! without having to fumble around in the accounting system. The integration between Sage 100 ERP and UPS shipping software has also helped. Denise says, "I was able to identify and eliminate several errors being made by our shipping clerk thanks to Sage MAS 90 and Partners in Technology. And perhaps best of all, the integration means that I have one less system to update."

According to Denise, "We’re much more efficient, Partners In Technology has helped streamline many of our processes, I have fantastic reports to help make sense of all the data in our system, and I have much better control over cash flow." Partners In Technology continues to support Sage 100 ERP and ensure it runs smoothly for years to come. And when Ash Equipment Co. needs help, they know who to turn to. In fact, Denise recently needed help with an issue and was on the phone with a support technician from Partners In Technology for over 3 hours and long into the night. The problem was resolved and Denise thankfully states, "The support tech stuck with me and didn’t give up until the issue was resolved." Denise closes in saying, "It has been a very busy year and I’m not sure we would have survived without the help of Partners In Technology."

Testimonials

"The folks from Partners In Technology came out to our office and I was immediately impressed by how knowledgeable, friendly and positive they were. They didn’t seem focused on how much we were willing to spend like some of the other vendors we spoke to. Instead, they listened, analyzed our challenges, and focused on helping us find the right solution."

"Partners In Technology clearly explained how they would address our challenges and gave me confidence that they could help."

"I liked the fact that Sage 100 ERP was already integrated with Act! and could easily be integrated with our UPS shipping software so we could enter data one time and it would be available and consistent throughout all 3 systems."

"Sage 100 ERP is so easy to use and Partners In Technology has helped transform us into an organization that’s far more efficient. We’ve eliminated the duplicate data entry that slowed us down previously and new employees take to it quickly."

"With the efficiency of Sage 100 ERP, we now run our accounting department with 1 less person."

"I was able to identify and eliminate several errors being made by our shipping clerk thanks to Sage 100 ERP and Partners in Technology. And perhaps best of all, the integration means that I have one less system to update."

"We’re much more efficient, Partners In Technology has helped streamline many of our processes, I have fantastic reports to help make sense of all the data in our system, and I have much better control over cash flow."

"The support tech at Partners In Technology stuck with me long into the night for over 3 hours and didn’t give up until the issue was resolved."

 


FPM Heat Treaters

Paula Catalano - Accounting Analyst

 

"Partners In Technology is Awesome! We have a fantastic relationship."

"Partners In Technology is my problem solver. Whenever we have a database or technical issue, they get it resolved quickly. Even if they can't figure it out on the spot, they keep working hard until it's resolved."

"The Sage 100 training at Partners In Technology was fabulous. It was thorough, hands-on, interactive, and helped us to become completely self-sufficient. In fact, I now train new employees because I'm so comfortable with Sage 100"

Sage 100 ERP

"I just love the reporting flexibility. There are so many different ways of analyzing data and formatting the reports so I only see what I need and filter out the rest."

 


 

 We just love our customers! Thanks for all your nice words!

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